Act as the primary liaison between the customer and the ServiceNow implementation team during the co-creation phase.
Facilitate workshops and interviews to understand the customer’s business needs, pain points, and objectives.
Build trust and rapport with stakeholders to encourage open communication.
Evaluate the customer’s existing ITSM, ITOM, HR, or other enterprise tools.
Document current workflows, integrations, and pain points with the existing tools.
Identify redundant tools and processes that can be streamlined with ServiceNow.
Collect and analyze functional and technical requirements for the ServiceNow implementation.
Prioritize requirements based on customer goals, compliance needs, and business impact.
Translate business requirements into actionable technical solutions.
Compare the customer’s current toolset and processes against ServiceNow’s capabilities.
Identify gaps, limitations, and opportunities for enhancement using ServiceNow modules and custom applications.
Work with the customer to co-create a high-level architecture and roadmap for the ServiceNow implementation.
Propose relevant ServiceNow modules and custom solutions to address identified gaps.
Ensure alignment with the customer’s enterprise architecture and long-term goals.
Prepare detailed assessment reports, including findings, proposed solutions, and implementation plans.
Document key decisions, risks, and dependencies during the co-creation phase.
Work closely with ServiceNow Architects, Developers, and Product Owners to refine the proposed solution.

Key Responsibilities:

Act as the primary liaison between the customer and the ServiceNow implementation team during the co-creation phase.
Facilitate workshops and interviews to understand the customer’s business needs, pain points, and objectives.
Build trust and rapport with stakeholders to encourage open communication.
Evaluate the customer’s existing ITSM, ITOM, HR, or other enterprise tools.
Document current workflows, integrations, and pain points with the existing tools.
Identify redundant tools and processes that can be streamlined with ServiceNow.
Collect and analyze functional and technical requirements for the ServiceNow implementation.
Prioritize requirements based on customer goals, compliance needs, and business impact.
Translate business requirements into actionable technical solutions.
Compare the customer’s current toolset and processes against ServiceNow’s capabilities.
Identify gaps, limitations, and opportunities for enhancement using ServiceNow modules and custom applications.
Work with the customer to co-create a high-level architecture and roadmap for the ServiceNow implementation.
Propose relevant ServiceNow modules and custom solutions to address identified gaps.
Ensure alignment with the customer’s enterprise architecture and long-term goals.
Prepare detailed assessment reports, including findings, proposed solutions, and implementation plans.
Document key decisions, risks, and dependencies during the co-creation phase.
Work closely with ServiceNow Architects, Developers, and Product Owners to refine the proposed solution.

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About Tata Consultancy Services

Founded :

2015

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

Tata Consultancy Services’ IT services, consulting and business solutions deliver real results to global businesses to help them experience certainty.

R.Partha Sarathy

Connect

Ankit Arora

Connect

Company social profiles

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