We are seeking an experienced and proactive Oracle Tech Support professional to join our team in Noida. The role involves providing day-to-day operational and application support for Oracle E-Business Suite (EBS) R12 and Oracle Fusion Cloud Financials. The ideal candidate will have hands-on experience with core financial modules and demonstrate expertise in troubleshooting, incident resolution, and system maintenance.
Key Responsibilities:
- Provide L1/L2/L3 level application support for Oracle EBS R12 (minimum two modules) and Oracle Fusion Cloud Financials.
- Troubleshoot and resolve issues related to P2P, O2C, and GL modules.
- Perform root cause analysis and work on bug fixes, enhancements, and service requests.
- Collaborate with functional and technical teams to support user requirements and process improvements.
- Utilize ITSM tools to manage Incident, Problem, and Change Management processes.
- Write and optimize SQL queries for diagnostics and reporting purposes.
- Ensure adherence to SLAs and provide timely updates on tickets and escalations.
- Maintain documentation of system changes, support procedures, and issue resolutions.
Required Skills:
- Hands-on experience with Oracle EBS R12 (minimum 2 modules) and working knowledge of Oracle Fusion Financials.
- Strong understanding of financial modules including P2P (Procure-to-Pay), O2C (Order-to-Cash), and General Ledger (GL).
- Proficiency in SQL and basic scripting for support and analysis tasks.
- Experience with ITIL processes – Incident, Problem, Change, and Configuration Management.
- Familiarity with ticketing systems (ServiceNow, BMC Remedy, etc.).
- Strong troubleshooting and analytical skills.
Soft Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a team-oriented approach.
- Customer-centric attitude and the ability to handle pressure calmly.
- Good organizational and time-management skills with the ability to multitask and prioritize effectively.
- Willingness to work in UK time zone.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon