Famepilot Internet Private Limited

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

Desired Technical Skills -

• Min 3 years of experience working in scalable cloud based product companies/MNCs
• Must have deeper understanding of Django, React, AWS Infrastructure, DevOps, sql and nosql databases
• Must have managed the architecture and solution design of product and have clear vision to handle the volume of data
• Min 3 years in Django Development with exposure to REST API, Third Party API integration, Social Media API Integrations, Oauth integration
• Must have knowledge of developing Microservices oriented architecture based services using REST APIs with Token based authentication (OAuth, JWT).
• Knowledge of Celery, Ngnix, Scheduler and multi-threading is required
• Must have ReactJS/Redux knoweldge
• Min 1 yrs of Frontend Development experience is must
• Must know Postman, Swagger and PostgreSQL with strong unit test and debugging skills.
• Good understanding of code versioning tools such as Git. Should be comfortable in working as an individual and in team.
• Application Deployment Experience is MUST
• In Depth knowledge of AWS Architecture (EC2, RDS, Lambda, Elastic Cache etc.)
• Any knowledge of Bootstrap or Cloud based services (AWS, GCP) is an advantage
• Must have management and communications Skills to handle developers and customers technical queries

Google Business Profile Management:

-Assist in creating, claiming, and optimizing Google Business Profiles for clients.

-Ensure accuracy and consistency in business information across all listings (name, address, phone, etc.).

Local SEO Support:

-Perform keyword research to enhance listings visibility in local searches.

-Collaborate on strategies to improve local search rankings for clients.

Performance Monitoring:

-Track and analyze key performance metrics such as views, clicks, and customer actions on Google listings.

-Generate detailed reports for internal teams and clients to showcase progress.

Research and Innovation:

-Stay updated on new Google My Business features, local SEO trends, and algorithm changes.

-Suggest and implement innovative solutions to maximize client results.

Key Responsibilities:

- Perform cold calling to generate interest and engage potential customers

- ⁠Arrange and deliver product demonstrations tailored to customer needs

- ⁠Conduct regular follow-up calls to nurture leads and drive conversions

- ⁠Identify, research, and qualify new business opportunities

- ⁠Meet customers in person when required to build strong relationships

- ⁠Collaborate with internal teams to align strategies and improve sales processes

- ⁠Work with international customers and adapt to varied time zones and expectations

Key Requirements:

- Experience selling into the Hospitality Sector strongly preferred

- ⁠Minimum 1.5 years of experience in business development or sales

- ⁠Proven experience working with international clients

- ⁠Strong communication, negotiation, and presentation skills

- ⁠Self-driven with the ability to work independently and meet targets

- ⁠Willingness to travel for client meetings as necessary