Cortex Consulting (P) Ltd

❖ Bachelor's degree in computer science, information technology, or a related field.

❖ 3-5 years of experience in Encompass developer role.

❖ Experience with programming languages such as C#, JavaScript, and SQL, Encompass SDK

❖ Strong understanding of the Encompass system and its capabilities.

❖ Excellent technical, problem-solving, and communication skills.

❖ Ability to work closely with other departments and stakeholders within the organization.

❖ Analytical and data-driven mindset.

❖ Knowledge of mortgage industry regulations and compliance requirements

 Supervise customer service team, including coaching, training and daily assignments of

customer service agents; responsible for providing feedback of the agents to the agency

and for course corrections

 Liaise with customer service agency project manager, ensuring efficient communication

channels are put in place between Mobile App team and customer agency. 

 Develop policies and procedures. Prepare a playbook that customer service agents follow to

resolve customer inquiries, including workflows and SOPs. Policies and procedures must

balance satisfying customer needs and supporting the goals of the organization. This would

include constant review and revision as customer needs change and the business evolves.

 Ensure that customer service agents are equipped with an up-to-date repository of responses.

 Respond to customer queries, as needed.

 Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &

analytics requirements from different stakeholders.

 Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data

is being effectively communicated to the various departments as needed. 

 Serve as point person for product team to provide future enhancements, bug fixes etc /

back communication from stakeholders. Be the voice of the customer advocating for

changes most requested/needed.

Experience : 9 years to 12 years

Shift Timings : 5 PM to 2 AM

Location- Hyderabad 

Requirement:

• Minimum 9 years total IT experience, preferably in SAP HCM.
• Minimum 5 years of experience in design and configuration of SAP CA Payroll.
• Must have 2-3 full life cycle implementations for SAP/EC CA Payroll.
• Should have worked as an SME for CA payroll.
• Payroll catalog definition including wage type definition and configuration
• Third party remittance
• Off cycle payroll definition and processing
• Pre-DME and DME
• Garnishments definition, reporting and management
• Hands-on with pay statements, Taxation, YE adjustments and Tax forms (Adobe and Mag Media)
• Benefits configuration and Integration with 3rd party systems
• Detailed knowledge and understanding of integration with Compensation and Time Management
• Experience in creating and defining custom operations and rules
• Experience with year-end activities and support packs implementation and legal changes
• Sound knowledge in HR-FI integrations and reporting.
• Excellent written and verbal communication skills
• Willing to work US Hours Shift
• Excellent written and verbal communication skills

Job Title:

Senior Software Engineer

Job Location - Coimbatore

Job Experience – 5 +Yrs 

Required Skills:

Must Have: Dot Net , c# , Reactjs / Angular.

Responsibilities:

❖ Define the long-term technical strategy and architecture vision for device management,

leveraging new technologies to deliver features to our customers.

❖ Think out of box, plan and build frameworks as building blocks, be updated with the technology

and improve frameworks on timely manner

❖ Analyse User requirements, clarify and cascade as needed for clear understanding and

implementation.

❖ Professionally maintain all software and create updates regularly to address customer concerns

❖ Troubleshoot coding problems quickly and efficiently to ensure a productive workplace

❖ Ensure software security by developing programs to actively monitor the defined standards

❖ Collaborate with team members to determine best coding practices and enhance client

experience

❖ Develop Successors in Place by mentoring the individuals and assist in their career growth and

update them with the technical challenges that might come their way

❖ Document and demonstrate solutions by developing documentation, flowcharts, layouts,

diagrams, charts and code comments

❖ Updates job knowledge by studying state-of-the-art development tools, programming

techniques, and computing equipment

❖ Actively participate in Internal initiatives, contribute to org wide Technology initiatives